Refund policy
Access passes are one-time purchases and do not renew automatically.
Request a full refund
Sign in, open Account, select your payment and submit a short explanation. We review each request. Submission is not automatic approval. You can view the request status and our response on the same page; no email application is required.
If your request is not approved
You can read our response on Account and submit another request with new information or a clearer explanation. Your previous requests and our responses remain available in the history. Only one request can be pending for a payment at a time; a fully refunded payment cannot be requested again.
Refund processing
We process approved requests as full refunds to the original payment method. We do not offer partial refunds through this process. The request is shown as refunded only after Stripe confirms success. Your bank may take additional time to display the credit.
Your access and saved properties
Each successful full refund deducts one calendar month from your access balance and updates your expiry date. If all your purchases are refunded, paid access ends immediately. Submitting a request or receiving an approval does not reduce access before Stripe confirms the refund. A payment dispute under review does not remove access; a final lost dispute reverses the associated payment's access. Saved properties are handled under the normal expiry and retention rules rather than deleted immediately.
Nothing in this policy limits any non-waivable consumer rights that apply to you.